Our commitments
GloboTech's prime focus is to build and strengthen long-term relationships with all our clients.
We believe SLAs should be part of anyone's strategic planning when assessing their hosting ecosystem, and we offer clear and straightforward guarantees for our services. GloboTech believes in transparency, and below, we have provided actual results of our SLAs in action.
GloboTech's Service Level Agreements
We back our SLAs with measurable Real Performance Indicators. See for yourself.
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1
NETWORK UPTIME
Our fully-redundant public network has been designed for 99.99% Uptime. It's as simple as that.
Guarantee 99,99%Actual Results 100% -
2
POWER UPTIME
The (green) electricity in our datacenters will always be available to power your infrastructure at GloboTech.
Guarantee 99,99%Actual Results 100% -
3
PRIVATE CLOUD AVAILABILITY
We guarantee the success of our infrastructure, for production, with 99.99% uptime on your private cloud host server.
Guarantee 99,99%Actual Results 100% -
4
FAST DEDICATED SERVER DELIVERY
Once a new customer has been approved and payment has been received, we guarantee that your new dedicated server will be delivered within 4 hours. If your dedicated server has a custom configuration or a 10Gbps uplink port, our team will contact you with an estimated delivery time.
Guarantee 4 heuresActual Results 3 heures -
5
HARDWARE REPLACEMENT
From the moment that we have determined that a hardware part is causing your issue, we will replace it within 1 hour or less.
Guarantee 1 heureActual Results 52 minutes -
6
FIRST RESPONSE TO SUPPORT TICKETS
When you require support, we know you need it fast. We guarantee that we will first respond to your technical support request within 15 minutes or less.
Guarantee 15 minutesActual Results 11 minutes
You can visit our Terms of Services pages for all the details of our SLAs and credits
Our customers
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